PROMISE, an acronym that describes the system’s ability to “PRovide Order Management, Invoice, and Service Excellence,” provides an important business discipline for the sales and sales support processes.

To meet the demands of an ever-changing business environment and provide the highest level of customer service, CF Industries introduced PROMISE in 2004. With the latest in web-based, e-business solutions, this system supports sales activity, measures performance, and responds quickly and effectively to customer needs. PROMISE supplies quicker access to information for more responsive and timely decision-making. It is accessible 24/7 to customers and allows users to have easy order entry, as well as access to shipping, billing, and contract status information.

To help customers use the system as effectively as possible, CF Industries publishes PROMISEing News, a quarterly newsletter sent to all PROMISE users. The newsletter contains useful and up-to-date system enhancement information.